FAQ

Welcome to the VisionworksH FAQ. These are the questions the San Antonio desk hears most often. If your answer is not here, write [email protected].

Ordering and shipping

Do you offer free shipping? Eligible orders ship free, as stated in the header. The amount on the product page is the amount you pay for the item itself.

How long will it take? We pack in 1–2 business days. U.S. and Canada deliveries usually arrive 5–7 business days after that. International transit, when offered, is an estimate of 8–15 business days.

Can I track my order? Yes. A confirmation goes out when you check out, and a second note with tracking leaves when the carton does.

Which payment methods do you accept? Credit card at checkout. Totals are in USD.

Returns, refunds, and guarantee

What is your return policy? Unused items in original packaging can come back within 30 calendar days of delivery. We refund the purchase price once the return is inspected.

How do I start a return? Email [email protected] with the order number. We send step-by-step instructions and the return address.

Do I pay for return shipping? Outbound shipping on qualifying orders is free. Return postage back to our facility is the customer’s responsibility unless we shipped the wrong item.

How long does a refund take? After we receive and approve the return, refunds post to the original payment method in about 5–10 business days, depending on the card network.

Frames and contacts

Are these prescription-ready frames? Frame listings describe the model and color on the page. Have your prescription filled by a licensed provider; we do not perform eye exams on this site.

How do Right-OD and Left-OS box counts work? Contact-lens products let you pick a box count for each eye. The live price updates with the combination you select.

Still stuck? [email protected] or +1 (210) 822-4691, Monday–Friday, 9:00 AM–6:00 PM (Central Time).